A leading distributor of high-quality, competitively-priced HVAC (Heating, Ventilation and Air-Conditioning) products for interior residential, exterior residential, light commercial, and commercial applications. Our products are designed to meet the needs of professionals in the new construction and remodeling markets as well as individual contractors, wholesalers and do-it-yourself customers around the world.
The DtiCorp Advantage
Customer Service. Second to None.
Our Commitment to Customer Service
1. Keep your promises.
A promise is not just a passing comment, but a structural component of how others view your integrity.
2. Put Customers First.
Our goal is to be the best in customer service, and putting customers needs first is the only way in which this can be accomplished.
3. Have a service attitude.
Listen closely, say ‘thank you’ smile and be genuine. After all, our customers are the reason for our businesses’ existence.
4. Provide solutions.
Remember that our intention is to provide customers with answers to their questions and solutions to their problems, not just to provide products.
5. Provide emergency service.
A DTI contact should be available for every customer 24 hours a day, 7 days a week, 365 days a year.
6. Alert short orders.
Calling ahead helps the customer to plan, and avoids the annoyance and expense associated with an unexpected short order delivery.
7. Return calls promptly.
A customer should receive a response within 60 minutes of their call, 100% of the time. No exceptions.
8. Provide personal service.
Make sure a person, rather than a recording, greets every customer when they place a telephone call to your location during regular business hours.
9. Provide assistance.
If a location has a sale for a product, but does not have the product in stock, another branch that does have the product should always furnish it to the requesting one.
10. Treat Everyone equally.
The above Commitments apply to all of our customers, not just the ones at your particular location.
